Frequently Asked Questions

Governments, churches, NGOs, hospitals, hotels, companies, schools, and even individuals can sponsor free training, cash support, and salary payments for the people they serve. Anyone with a heart for community development can become a sponsor.

Visit our organization registration page, fill in your organization details, set up your branding, and create your account. Once registered, you'll get access to your dashboard where you can enroll beneficiaries and sponsor training, cash support, or salary payments.

Once registered, your dashboard displays a unique onboarding link. Share this link directly with the people you want to sponsor. Anyone who already has a SkillNexus learner profile can join instantly with one click.

Your dashboard gives you real-time visibility into every beneficiary's journey — from onboarding, through assessment, to training completion for course sponsorships, and disbursement tracking for cash support and salary payments. You can see progress percentages, assessment scores, and stage statuses.

Stage windows let you control when onboarding, assessment, and training open and close for course sponsorships. You set your own start and end times for each stage. Once a stage closes, no further entries are accepted. This gives you complete control over your program timeline.

Yes! In your dashboard settings, you can upload your organization's logo, set a primary brand color, and add your website URL. This personalizes every email, onboarding page, and communication your beneficiaries receive.

Yes. In your dashboard settings, you can add staff users with their own email and temporary password. Staff can manage enrollees and track progress, but only the organization owner can add or remove staff.

Sponsors select one or more courses, assign them to a batch of people, and SkillNexus calculates the total cost in your currency. Once payment is confirmed, everyone is invited to start training immediately. You can choose from 150+ job-ready courses across 15+ categories.

Organizations select beneficiaries, set an amount per person, and pay a total that includes platform and processing fees. Once payment is confirmed, funds are instantly credited to beneficiary subaccounts. Beneficiaries can then withdraw funds to their bank accounts.

Organizations set salary amounts per person, process bulk payments, and track disbursement history with full transparency and audit trail. Beneficiaries receive funds directly to their SkillNexus subaccounts. This is ideal for paying employees, stipends, or recurring support.

The platform fee is 14.5% of the total transaction amount. This includes a 12.5% platform fee and a 2.0% processing fee. The fee covers hosting, support, compliance, and payment processing. The fee structure is the same for all three support types.

Yes! You can select multiple courses for a single batch of beneficiaries. Each beneficiary will be enrolled in all selected courses. This is perfect for comprehensive training programs.

You can either create your learner profile first, or fill it out when you receive an onboarding link. Once created, your profile is saved and can be reused to join any other open sponsored program without filling out the same details again.

Your sponsor will share an onboarding link with you via email or direct message. Click the link, complete your onboarding details, set a password, and submit. For course sponsorships, you'll proceed to the assessment and then begin training. For cash support, funds will be credited to your subaccount.

The assessment helps confirm you're ready to start training for course sponsorships. It covers basic knowledge related to the course. Your score helps the sponsor verify eligibility and readiness. Don't worry — it's not a pass/fail test, just a way to ensure you get the most from your training.

We offer job-ready digital skills courses including typing, O'Level exam preparation, professional certification prep, study courses, and professional development programs across 15+ categories. All courses are text and scenario-based, built for learners on shared devices and limited data.

Yes! Upon successful completion of your training, you'll receive a certificate of completion. The sponsor also gets detailed reports on outcomes, including progress and job readiness metrics.

When you receive cash support or salary payments, funds are credited to your SkillNexus subaccount. You can withdraw funds by providing your bank details in your profile. Withdrawals are processed within 1-3 business days.

Sponsors select a support type (course, cash, or salary), add their beneficiaries, and SkillNexus calculates the total cost automatically in the organization's currency. Payment is processed through Paystack (for Naira transactions) or Flutterwave (for international currencies). Once payment is confirmed, everything activates immediately.

Once support is confirmed and beneficiaries are activated, the transaction is final and no refunds are eligible. The only exception is if support was not delivered within 14 days due to a technical platform error. Refund requests are investigated and a response is provided within 10 business days. See our full Refund Policy for details.

We support multiple currencies based on your organization's country:

• NGN (Naira) — processed through Paystack for Nigerian organizations
• USD, EUR, GBP — processed through Flutterwave for international organizations

Your default currency is set based on the country code you enter during registration.

Yes. Every transaction generates a detailed receipt available in your dashboard. You can download receipts and export reports for accounting and compliance purposes.

SkillNexus B2E is built to work on any device with a web browser — smartphones, tablets, laptops, and desktop computers. Our courses are text and scenario-based, optimized for low-data environments and shared devices.

No. Our courses are text-based with minimal images, designed specifically for learners on limited data plans and slow connections. You can progress through your training even with a basic internet connection.

On the login page, click "Forgot password" and follow the instructions. You'll receive a password reset link via email. If you need further assistance, contact our support team.

First, check your spam or junk folder. If it's not there, contact your sponsor to confirm they have the correct email address. Sponsors can also resend invitations from their dashboard. If you still don't receive it, contact our support team.

Yes. We take data security and privacy seriously. Payment details are handled directly by Paystack and Flutterwave — we never store card information. Demographic data is only shared with the organization sponsoring your training. SkillNexus B2E is NDPC compliant. See our Privacy Policy for full details.

You can request account deletion by contacting our support team. Please note that some data may need to be retained for compliance and audit purposes.